Feedback and Complaints

Are you happy with our service?

VFS Global aims to provide an efficient service to our customers. If you have a complaint, we would like to know about it as soon as possible. We will take your complaint seriously, and will try to provide a full reply within 2 working days. If we cannot give you a full reply within this time, we will tell you when we expect to do so and keep you up to date with progress.

If you wish to complain about the service you received from VFS Global at a visa application centre, you may submit your complaint in person at a visa application centre. Every visa application centre maintains a complaints register for the benefit of applicants. Please ask to speak to the supervisor of the centre to make a complaint.

Alternatively, you can file your complaint to: feedbackireland@vfshelpline.com

In all cases please provide:

  • your name;
  • address;
  • telephone number; and
  • a clear description of your complaint and as much detail of names, dates, places and other background as possible.

If you are a visa applicant, please also provide:

  • your date of birth;
  • the type of application;
  • any application reference number(s); and any evidence of your application.

In the unlikely event that you are not satisfied with our response, you can escalate your complaint to the Irish Naturalisation and Immigration Service. The Irish Naturalisation and Immigration Service website explains how you can make a complaint. If you want to complain about the service you have received from the Irish Naturalisation and Immigration Service please follow the instructions on the Irish Naturalisation and Immigration Service website and the Embassy of Ireland, New Delhi.

The Embassy of Ireland
C-17, Malcha Marg,
Chanakyapuri, New Delhi-110021

Your feedback

Your feedback is valuable to us. It helps us know what we’re doing well and how we can improve our service to customers.

If you have received outstanding service from a member of our team, please let us know by writing in the compliments register at the visa application centre.